Shipping

# INO — Shipping Policy

*This policy is forward-looking. The US Site (https://www.weareino.com) is currently informational and does not yet sell products. The terms below will apply once purchasing becomes available on the US Site.*

INO works with independent shipping companies to get your order to you. This page explains how delivery will work, what we ask of you, and what happens if something is outside our control.

## How delivery works

When purchasing becomes available, your order will be delivered by third-party carriers (independent shipping companies). A shipping fee will be shown on the order page before you check out.

INO does not perform shipping itself. We act only to arrange carriage through independent carriers.

## Accurate delivery details

Please make sure your delivery details are complete and correct. If extra handling or re-delivery is needed because the details you provided were inaccurate or incomplete, an additional handling and/or shipping charge may apply.

## Delivery estimates

When purchasing becomes available, INO will show an estimated delivery time on the order page, and we will make reasonable efforts to deliver within that estimate.

Because our products are manufactured in China and shipped through third-party carriers, delivery times may vary. Delivery estimates are not guarantees.

## Shipping fee

The shipping fee is paid together with the product, but it is a separate transaction for carriage (the cost of transporting your order). Where payment is made in installments, INO may collect the shipping fee with the first charge.

## Delays beyond our control (force majeure)

INO is not liable for delays or failures to deliver caused by events beyond its reasonable control. These include acts of God or nature, war, military or security operations, national emergency, natural disaster or damage, fire, flood, severe weather, strikes or labor disputes, supplier or manufacturing disruptions, governmental action, or causes attributable to the carrier.

## Contact us

If you have any questions about shipping or delivery, contact us at weareino.usa@gmail.com.